Cote d’Ivoire is stepping up effort to modernize its public administration through digital technology. The government aims to provide 700 high‐impact digital services by 2029 and achieve a ‟zero paper” administration by 2030. This strategy is designed to make public services faster, more connected and easier to access for citizens businesses.
To begin with, the announcement was made on Thursday, September 3, in Abidjan. It came during a national workshop focused on identifying priority digital public services. The workshop also aims to develop roadmap for public digital infrastructure.
However, the goal is not simply to create digital platforms. Cote d’Ivoire already has many online services, data bases and digital platforms. In many cases, these tools were developed separately by different administrations. As a result, data sharing remains limited and some services perform similar functions.
Therefore, the new approach aims to connect existing tools that are already available. For example, one administration could access information already held by another administration, when is necessary and authorized. This will prevent citizens and businesses from providing the same information or documents several times.
In addition, before reaching the target of 700 services by 2029, the government plans to identify around 100 priority services. These services will be developed or improved through the national interoperability platform. The current work will help determine which services are most useful for the citizens, businesses and public institutions.
Moreover, the selection will not be based only on technical feasibility. The services will also be assessed according to their impact, feasibility and ability to serve several administrations. This approach intended to ensure that digital transformation responds to reels public needs.
Meanwhile, Cote d’Ivoire has already made significant progress in digitalizing its public services. According to a report carried out in 2023 and published in 2025, the country had nearly 211 public service transformation initiatives among them, 121 were digital initiaves, representing 57.34‰ of total.
Finally, the roadmap being developed this week is expected to define the common infrastructure needed to connect these services. The initiative is part of the National development plan 2026‐2030 and the national digital development strategy. The Ministry has organized its action around seven main areas, including digital transformation of the administration, connectivity, artificial intelligence, cybersecurity and digital skills. These areas are divided into 40 major projects.
Overall, Cote d’Ivoire wants to move from separate digital systems to a more connected public administration. The long‐term objective is to offer simpler and more efficient services while reducing paperwork by 2030.
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